Terms of Service
iText LLP
Business Identification Number (BIN): 161040008257
Publication date: January 20, 2026
Revised: October 6, 2026
1. General Provisions
1.1. These Terms of Service (the “Terms”) govern the relationship between iText LLP (the “Service Provider”) and legal entities or individuals (the “Client”) arising from the provision of written translation services.
1.2. These Terms were drafted in accordance with the Civil Code of the Republic of Kazakhstan and other legal acts of the Republic of Kazakhstan.
1.3. By placing an order for the Service Provider’s services, the Client fully and unconditionally accepts these Terms.
1.4. The Service Provider may amend these Terms. The current version is published at itext.kz.
2. Scope of Services
2.1. The Service Provider provides written translation of documents, including:
- technical documents (equipment, drawings, specifications);
- occupational and industrial safety documents (HSE);
- tender and procurement documents;
- technical standards and regulations (GOST, ISO, API);
- agreements, contracts, and legal documents;
- certification documents (EAC, EAEU technical regulations);
- corporate and business documents;
- personal documents (with notarization where required).
2.2. Interpretation services are not provided.
2.3. Available language pairs and areas of specialization are provided on request.
3. Placing an Order
3.1. An order may be placed by any of the following methods:
- using the form at itext.kz;
- by email at itext@itext.kz;
- by phone or WhatsApp at +7 (771) 267-21-55.
3.2. To calculate the price and deadline, the Client provides:
- the source materials for translation;
- information about the intended use of the translation;
- the desired deadline;
- formatting requirements, if any.
3.3. The Service Provider sends the Client a quote stating the price, deadline, and terms of performance.
3.4. An order is accepted for work after the Client confirms the quote in writing and satisfies the payment terms (if an advance payment is required).
4. Pricing and Payment
4.1. The price of services is determined according to the Service Provider’s rates, based on the volume, language pair, complexity, and urgency of the translation. The request form at itext.kz automatically calculates an estimated price based on the volume of the attached documents, the selected language pair, and the Service Provider’s rates. The estimated price does not include urgent delivery or notarization, is for informational purposes only, and does not constitute an offer. The final price is stated in the quote (Section 3.3). Notary fees are paid separately.
4.2. The unit of calculation is a standard page of 250 words of source text. Scans and photos are counted by sheet: a sheet or photo containing one page of a document counts as one standard page. The volume of a sheet containing several pages of a document and the volume of text in Chinese are determined by the Service Provider. Certain documents, such as passports, may be charged at a fixed price. A 15% discount applies to orders of more than 100 standard pages. Other terms may be set forth in an agreement with the Client.
4.3. Tax treatment: iText LLP applies the general tax regime. Services are provided without VAT under Article 394(1)(1) of the Tax Code of the Republic of Kazakhstan (turnover does not exceed the minimum turnover threshold).
4.4. Payment methods:
- bank transfer to the Service Provider’s account;
- Kaspi QR;
- cash at the Service Provider’s office.
4.5. Legal entities pay against an invoice. The Service Provider supplies a complete set of closing documents:
- certificate of work performed;
- invoice (if necessary);
- electronic invoice (ESF) through the electronic invoice information system.
4.6. Translation costs are deductible when determining the Client’s taxable income under Article 243 of the Tax Code of the Republic of Kazakhstan, provided properly executed supporting documents are available.
4.7. Payment terms (advance payment, postpayment, or payment in installments) are agreed individually. Unless otherwise agreed, 100% advance payment applies.
4.8. If payment is more than 10 business days overdue, the Service Provider may suspend work.
5. Deadlines
5.1. Deadlines are stated in the quote and calculated in business days from the date the order is accepted for work.
5.2. The deadline depends on the volume, subject matter, language pair, and the format and quality of the source documents. Small orders are usually completed on the next business day after payment. Urgent delivery must be agreed in advance: for Clients under an agreement, on the terms of that agreement; for other Clients, in exceptional cases, with a 50% surcharge on the price.
5.3. Deadlines may be adjusted by agreement of the parties if the order’s volume or requirements change.
5.4. The Service Provider is not liable for missed deadlines caused by:
- the Client’s late submission of materials;
- delays in approval by the Client;
- force majeure events.
6. Quality Guarantees
6.1. The Service Provider guarantees:
- compliance with professional standards in the relevant industry;
- terminological accuracy within the stated subject area;
- compliance with agreed formatting requirements;
- confidentiality of materials.
6.2. Every translation undergoes multistage quality control: translation, editing, and proofreading.
6.3. The Service Provider corrects substantiated quality issues free of charge within 5 business days after delivery.
6.4. Comments must be submitted in writing, identifying the specific passages and the nature of the nonconformity.
6.5. The Service Provider is not liable for:
- inaccuracies caused by errors or omissions in the source materials;
- stylistic preferences not stated when the order was placed;
- consequences of the Client’s use of the translation.
7. Acceptance of Work
7.1. The completed translation is delivered to the Client by the method agreed when the order was placed.
7.2. The Client must review the translation and submit any comments within 5 business days.
7.3. If no comments are received within that period, the work is deemed accepted.
7.4. Signing the certificate of work performed confirms the Service Provider’s proper performance of its obligations.
8. Liability of the Parties
8.1. The Service Provider’s liability under these Terms is limited to the price of the services provided under the relevant order.
8.2. The Service Provider is not liable for:
- losses resulting from the Client’s use of the translation;
- indirect losses or lost profits;
- consequences of the Client providing incorrect or incomplete source materials.
8.3. The parties are released from liability for nonperformance caused by force majeure events.
9. Intellectual Property
9.1. Rights to the source materials belong to the Client or their lawful rights holders.
9.2. The Client warrants that it has the right to submit the materials for translation.
9.3. Rights to the translation pass to the Client after full payment for the services.
9.4. The Service Provider may use anonymized translation excerpts to add to terminology databases and translation memory databases to maintain terminological consistency.
10. Dispute Resolution
10.1. Disputes are resolved through negotiation.
10.2. If no agreement is reached, disputes are submitted to the court at the Service Provider’s location in accordance with the laws of the Republic of Kazakhstan.
11. Service Provider Details
iText LLP
Business Identification Number (BIN): 161040008257
Legal address: 25 Victory Square (Altyn Business Center), Office 106, Pavlodar, Republic of Kazakhstan
Bank details: IBAN KZ738562203149990828 at Bank CenterCredit JSC, BIC KCJBKZKX
Email: itext@itext.kz
Phone: +7 (771) 267-21-55
Website: itext.kz
These Terms take effect upon publication on the website and remain in effect until revoked or replaced by a new version.